FAQs

Can you customize size, GSM, and packaging?

Yes. We offer customization in size, GSM, and packaging based on customer requirements. Our production team works closely with customers to ensure specifications meet application and market needs.

Yes. Sure Paper provides FSC® and PEFC™ certified paper products, supporting responsible sourcing and sustainable forest management.

Our MOQ depends on product type and specifications. Please contact us with your detailed requirements, and our sales team will provide accurate information.

Yes. Samples are available upon request. We recommend samples for quality evaluation before mass production. Generally we provide free A4-sized samples，if you need small rolls for machine testing, please contact us.

Our standard lead time is approximately 30 days. For urgent orders, we can offer flexible solutions based on order details and production schedules.

We support multiple shipping terms, including FOB, CIF, EXW, and DDP, and offer container options such as 20ft, 40ft, and 40HQ to meet different logistics needs.

Our after-sales team is committed to responding within 24 hours. Each product is traceable by barcode, allowing us to handle issues efficiently and accurately.

We have nearly 15 years of export experience and have shipped products to over 100 countries worldwide, serving customers across diverse markets.

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